Neutral Zone Job Description: (updated March 2, 2010)

Position: Information/Technology Specialist
Department: Administration
Reports to: Associate Executive Director
Hours/Week Part-time, 20-25 hours weekly
Appointment: Non-Exempt







Essential Functions:

General Technology < 50 % of time> – Responsible for a number of duties related to instillation and maintenance of information technology including:
• Providing technical support for hardware including computers, phones, fax, copier and printers.
• Performing regular server and website backups
• Providing technology maintenance including fixing and installing software, replacing and fixing hardware
• Overseeing maintenance schedules and service for repair of computers, phones, fax, copier and printers
• Configuration and maintenance network security systems
• Research current IT trends/vulnerabilities/technology and making recommendations for upgrades and improvements
• Managing email accounts through Cpanel
• Windows Server administration

Promotion & Outreach < 30 % of time> – Responsible for a number of duties in marketing as it relates to web and e-marketing including:
• Overseeing organization’s website maintenance, including:
o Program updates
o Special event updates
o Digital media updates (photos, video, audio)
o Web accessibility
• Providing technology assistance on e-marketing and e-commerce efforts, including distribution of e-newsletter, e-fundraising (paypal forms, shopping carts), etc…

Administration: < 20 % of time> – Responsible for a number of administrative duties as they relate to technology and accompanying policy, including:
• Manage service agreements with Xerox, server and other IT related vendors
• Documenting network and technology repairs
• Developing and updating of technology policies
• Creating and updating instructional guides for software, web design/update and hardware
• Serve on Building/Infrastructure & IT Committee

Knowledge, Skills, and Abilities
• Strong working knowledge of
o Windows XP/Windows 7 and Windows Server OS Administration
o Mac OSX Administration
o networking (both physical and non-physical aspects)
o Microsoft Office Suite
o Cpanel/Content Management Systems (Website)
o Server Backup Software (Veritas Backup Exec)
o Computer and Network Hardware
o Experience with website development (XHTML, CSS, XML, PHP, Flash, Javascipt (Jquery) etc.)

• Working knowledge and understanding of the following
o Linux
o Proxy Servers
o Printers
o Copy Machines
o Phone systems (Nortel BCM50, BCM Element Manager)
o Database systems, including fundraising/development

• Willingness to have flexible hours, be on call and be able to come in during the event of an emergency (including occasional weekend and nights to fix urgent issues) and to come in to the office after hours to perform maintenance that cannot be conducted while network is operating.
• Ability to perform technical writing, especially policy and procedural documents
• Ability to fulfill professional responsibilities including: punctuality, organization and planning and strong follow-through


Education, Qualifications, Credentials and Experience
o Formal education in computer information systems and administration, with a preference for an Associates or Bachelors degree, or work equivalent

Application: Qualified candidates should send a resume and cover letter by March 22, 2010 to:

Lori Roddy, Associate Executive Director
Neutral Zone
310 E. Washington Street
Ann Arbor, MI 48104

[email protected]
fax: 734.214.9997